Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Plotter returns "printer is not responding" and its web interface could not be reached
Print jobs to the plotter failed with a printer-not-responding message. The technician identified a connection issue as the likely root cause, said it was already fixed, and noted the change may take time to propagate before printing works again.
Killed once by someone from XL.net, on 2026-04-06.
Windows
SolidWorks license issue resolved by reactivating licenses
SolidWorks licensing was failing. The technician reactivated the licenses in SolidWorks SolidNetwork License Manager 2023.
Killed once by someone from XL.net, on 2026-04-06.
Windows
Second monitor stopped displaying after an unexpected shutdown
The second monitor was not displaying after a power outage caused an unexpected shutdown. Rebooting the workstation and fixing the monitor cables restored the display.
- Windows
Killed once by someone from XL.net, on 2026-04-03.
Windows
Sage 300 stopped opening after a crash
The application crashed and then would not open. The application was relocated, Sage 300 started successfully, and a shortcut was pinned to the Taskbar.
Killed once by someone from XL.net, on 2026-04-03.
Windows
Remote Desktop access was disabled on the target machine
Remote connection to the new PC was failing. The technician enabled remote access on the target machine, and the user later confirmed they could connect.
Killed once by someone from XL.net, on 2026-04-03.
Windows
Built-in laptop camera showed black video or would not open in calls
The laptop camera showed a black image or would not open during video calls. The technician checked camera settings and driver updates, then uninstalled and reinstalled the camera driver and rebooted; the camera worked normally afterward.
- Windows
Killed once by someone from XL.net, on 2026-04-02.
Windows
Printer scan contact was missing from the address book because it was in the wrong group
The email contact needed for scan-to-email was not showing up in the printer address book. The contact was moved into the correct group and then added to the printer address book so it could be found in the right place.
Killed once by someone from XL.net, on 2026-04-02.
Windows
Cached credentials broke access to mapped drives and Microsoft Access
The user was connected to VPN but could not open Microsoft Access or reach the U: drive. The issue was resolved by removing old cached credential entries and remapping the drives, then confirming Access worked.
Killed once by someone from XL.net, on 2026-04-02.
Windows
Slow cloud-session response with high ping; user was moved to a newer laptop
The laptop felt extremely slow because the cloud session had high ping, causing long delays after link clicks. Drivers were updated, Dell Optimizer was removed, power settings were adjusted, and the user was moved to a newer laptop; the new laptop connected successfully and performed better.
Killed once by someone from XL.net, on 2026-04-02.
Windows
VPN would not connect after an unstable network connection
The VPN connection failed because the laptop had an unstable network connection. The issue was resolved by rebooting the laptop and refreshing the network connection.
- Windows
Killed once by someone from XL.net, on 2026-04-02.