Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Teams web could not use the microphone and camera in Chrome
The user could not turn on the laptop microphone and camera in Teams when using Teams in Chrome. The technician connected and enabled the microphone and camera permissions in Chrome so Teams web could access them.
Killed once by someone from XL.net, on 2026-07-07.
Windows
Repeated restarts from intermittent glitching on a Windows PC
The computer was glitching enough that the user had to restart it multiple times. The technician disabled some startup programs to reduce background resource use and asked the user to monitor for recurrence.
- Windows
Killed once by someone from XL.net, on 2026-07-07.
Windows
Low disk space caused by temporary files
The computer was running low on disk space because there were many temporary files on it. The technician connected remotely and cleared the temporary folders, which recovered about 40 GB and brought the drive back out of the red.
- Windows
Killed once by someone from XL.net, on 2026-07-06.
Windows
BitLocker recovery prompt after forced shutdown
The computer froze, was powered off manually, and then booted to a BitLocker recovery-key screen that would not accept typing in the key box. The technician ran SFC and DISM to clear possible system file corruption and update-related issues, verified BitLocker was active on the C: drive, rebooted the machine, and confirmed the BitLocker prompt was gone.
Killed once by someone from XL.net, on 2026-07-03.
Windows
Computer would not turn on; technician helped start it and repaired scan-found issues
The computer would not turn on. The technician helped power it on, then ran a system scan and repaired items that were causing the problem.
- Windows
Killed once by someone from XL.net, on 2026-07-02.
Windows
Word envelope jobs print on the wrong paper and rotate 90 degrees
Envelope prints were going to regular paper instead of envelope paper. The fix was to change the Word envelope feed setting back to face down/centered/short edge feed and confirm the output printed correctly.
Killed once by someone from XL.net, on 2026-07-02.
Windows
NetExtender sign-in fails because the authenticator is not accepted
NetExtender would not accept the authenticator during sign-in. The technician fixed it by reinstalling NetExtender.
Killed 2 times by someone from XL.net, most recently on 2026-07-01.
Windows
Restore a user file from backup when an older version is needed
A file needed to be recovered from backup. The technician restored it from the 6/29 8AM restore point and the user confirmed it was the correct version, then the current file was replaced with the restored copy.
- Windows
Killed once by someone from XL.net, on 2026-06-30.
Windows
VPN MFA would not complete until NetExtender was replaced and MFA was rebound
The user could not finish VPN MFA setup on the regular account because the existing VPN client setup was tied to an older account. The technician removed the old NetExtender install, installed the new version, and verified a successful VPN sign-in after MFA was bound to the correct account.
Killed once by someone from XL.net, on 2026-06-30.
Windows
Computer goes to sleep every few minutes
The computer was going to sleep every 2-3 minutes. The technician adjusted the screen timeout settings and turned off hibernate mode.
- Windows
Killed once by someone from XL.net, on 2026-06-30.