Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
BitLocker was blocked by a conflicting startup authentication policy
BitLocker was not resuming because a Group Policy required a USB drive at startup. The authentication policy was adjusted, BitLocker resumed normally, the recovery key was saved to Entra ID, and a test file save did not trigger another BitLocker prompt.
Killed once by someone from XL.net, on 2026-07-21.
Windows
Website opens in a 'Personalized View' instead of the normal page
The website was not loading normally because it was in a 'Personalized View' state. Closing that view restored normal website functionality.
- Windows
Killed once by someone from XL.net, on 2026-07-21.
Windows
SNet hold audio was one-way during calls
When a call was put on hold, the local user could no longer hear the other party, but the other party could still hear the local user. The technician corrected the audio routing by setting the headset as the default audio device in SNet and switching the app to softphone mode, then verified the issue was gone.
Killed once by someone from XL.net, on 2026-07-20.
Windows
Claude Desktop needed a per-user install after an admin install
Claude Desktop was first installed with admin access, but it is a per-user installer so it also had to be installed in the user's own account. After the reinstall, the user signed in and confirmed the app worked.
Killed once by someone from XL.net, on 2026-07-15.
Windows
Laptop showed very low battery, then black screen and no charging lights
The laptop first showed a very low battery warning, then went to a black screen and appeared dead while plugged into its charger. The technician connected it to a different power adapter, got it through BitLocker recovery, and installed Docker updates; the charging function issue was marked fixed.
Killed once by someone from XL.net, on 2026-07-15.
Windows
Missing DWG file was recovered from the network drive recycle bin
A DWG model disappeared from a shared project folder and could no longer be found with normal search. The technician found it in the network drive recycle bin and restored it to a working location.
Killed once by someone from XL.net, on 2026-07-14.
Windows
Workspace would not load in Chrome until the browser was relaunched
A specific workspace would not load in Chrome while other workspaces did. Relaunching Chrome cleared the issue.
Killed once by someone from XL.net, on 2026-07-14.
Windows
Phantom keyboard and mouse input while docked
A docked laptop was adding extra keyboard and mouse inputs, including numbers changing and windows switching on their own. The technician found nothing suspicious, cleaned up startup items, installed pending system/driver/firmware updates, ran Disk Cleanup, and the issue had not returned at follow-up.
Killed once by someone from XL.net, on 2026-07-13.
Windows
External monitors not recognized through docking station
External monitors were not being recognized when connected through the dock. The technician suspected a bad HDMI port on the docking station, moved one monitor to a direct laptop connection, extended the display settings, and restarted the laptop to correct the resolution on one monitor.
- Windows
Killed once by someone from XL.net, on 2026-07-13.
Windows
Website access blocked until firewall whitelist was added
Users could not open a previously reachable website. Access was restored after the site was whitelisted on the firewall.
Killed 2 times by someone from XL.net, most recently on 2026-07-10.