Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Windows update retry prompt after a failed scan on an older PC
The computer showed a prompt to run a scan and was behaving differently because Windows updates had failed on an older machine. The fix was to click Continue, let the scan finish, and let Windows retry the update.
Killed once by someone from XL.net, on 2025-09-25.
Windows
Xerox DocuMate 632 scanner driver repair and test scan
The DocuMate 632 scanner would not work until the drivers were repaired/reinstalled so the TWAIN driver was available again. A test scan was then run successfully, and the OneTouch software was removed.
- Windows 11
Killed once by someone from XL.net, on 2025-09-24.
Windows
Shared mailbox message times were shown in the wrong time zone
Message timestamps in the shared mailbox were offset by several hours. The mailbox time zone was updated to Central Time, which corrected the received-time display.
Killed once by someone from XL.net, on 2025-09-22.
Windows
Computer would not power on; user moved to a replacement PC
The original computer would not power on at all and was treated as a hardware failure. The issue was resolved by switching the user to a replacement PC and confirming it was working.
Killed once by someone from XL.net, on 2025-09-22.
Windows
Microsoft Teams desktop login failed; browser login was used as a workaround
Microsoft Teams would not let the user sign in on the PC. The technician could not fix the underlying update problem, but confirmed a browser login workaround.
Killed once by someone from XL.net, on 2025-09-19.
Windows
Tablet clock was four hours off
The tablet showed the wrong time by about four hours. The technician got logged in and synced the clock.
Killed once by someone from XL.net, on 2025-09-19.