Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
AVD loads to a black screen after reconnecting
The user could not get back into the virtual desktop after disconnecting; the session loaded normally but showed only a black screen. Support restarted the AVD/virtual machine and believed that resolved the connection issue.
Killed once by someone from XL.net, on 2025-12-09.
Windows
Slow computer with high CPU use; installed updates and restarted
The computer became slow over a few days, with about 80% CPU shown in Task Manager even though only a few apps were open and Settings was slow to load. Important updates were installed and the computer was restarted to apply them.
Killed once by someone from XL.net, on 2025-12-09.
Windows
Enscape in SketchUp 2026 needed reinstall and licensing under the correct account
Enscape needed to be reinstalled and then licensed with the correct account. It was verified to function properly in SketchUp 2024 and SketchUp 2026.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
Disabled audio drivers caused missing speaker and microphone in Teams
Teams had no audio because the audio device drivers were disabled, so speaker and microphone options were missing. The technician uninstalled and reinstalled the audio drivers, rebooted the PC, and ran a Windows scan; audio worked normally afterward.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
Adobe Acrobat opens, but PDF files would not open
The computer could open Adobe Acrobat, but PDF files would not open from email or from local files. The issue was fixed after the machine was rebooted.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
OpenVPN login fails with a wrong-credentials message until Okta Verify is set up
The VPN sign-in was failing with a wrong-credentials message. The fix was to set up the Okta Verify mobile app so OpenVPN authentication could complete.
- Windows
Killed once by someone from XL.net, on 2025-12-04.
Windows
Adobe Acrobat missing prevented sending documents for digital signatures
The user could not send documents for digital signatures because Adobe Acrobat was not installed. Installing Adobe Acrobat resolved the issue.
Killed once by someone from XL.net, on 2025-12-04.
Windows
Teams mobile app could not access meetings until local network access was enabled
The Teams mobile app on the phone could not join meetings. Enabling local network access in the app resolved it.
Killed once by someone from XL.net, on 2025-12-03.
Windows
Internet access stopped working after updates; restart restored it
The computer was reported as very slow before a reboot and update cycle. After the updates finished, internet connectivity was lost, and a quick restart restored access.
- Windows
Killed once by someone from XL.net, on 2025-12-03.
Windows
Excel trust issue caused by Group Policy blocking trusted locations
Excel was showing a trust issue on a file that had worked before. The Excel policy settings were changed back to Not Configured so Group Policy would stop blocking trusted locations.
- Windows
Killed once by someone from XL.net, on 2025-12-02.