Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
S-Net call transfers did not ring after an update
S-Net was updated to version 7.6 on the affected computer, but transferred calls still did not ring. Updating the other S-Net client used in the transfer test resolved the problem and transfers worked as expected.
- Windows
Killed once by someone from XL.net, on 2026-04-01.
Windows
Remote connection failed because the shortcut was missing RD Gateway information
The computer could not connect remotely from home because the shortcut did not include the RD Gateway settings it needed. The shortcut was updated and the connection issue was resolved.
Killed once by someone from XL.net, on 2026-04-01.
Windows
Workstation disk space cleanup
Additional cleanup was performed on the Windows workstation, which increased free space to 39 GB. Large files in the Downloads folder were identified as remaining space usage.
Killed once by someone from XL.net, on 2026-04-01.
Windows
SSO app assignment group missing the user
The external app connection could not be used because the group assigned for SSO did not include the user. The user was added to the correct group and the app assignment was updated to use that group.
Killed once by someone from XL.net, on 2026-03-31.
Windows
Apps crash after corrupted files are detected on the machine
Apps were crashing and one app had to be launched multiple times. A scan found corrupted files and the system was repaired, but the restart was deferred because files were still open on the desktop.
Killed once by someone from XL.net, on 2026-03-25.
Windows
Brother HL-3700DW print jobs kept spinning until the printer was reinstalled
Printing was stuck spinning and documents would not come out. The old printer entries were removed, the Brother HL-3700DW was reinstalled with Brother's official driver package, and the printer was set as default after a successful test print.
Killed once by someone from XL.net, on 2026-03-25.
Windows
USB mass storage was blocked by a computer-based policy exclusion list
Specific computers were still restricted from using USB mass storage because the policy exclusions were out of date. The technician added the current PCs to the exclusion list, removed the old PCs, and forced a policy refresh; a reboot may still be needed.
- Windows
Killed once by someone from XL.net, on 2026-03-25.
Windows
File-too-long error when adding drawings to a CAD project
A CAD project hit a file-too-long error while drawings were being added. The issue was resolved by shortening the path through renaming the parent folders.
- Windows
Killed once by someone from XL.net, on 2026-03-25.
Windows
RemotePC sign-in prompts and connection failures
RemotePC connections were failing with repeated sign-in prompts and an "already logged in" message. The RemotePC service was restarted on the affected servers and the user was asked to try again.
Killed once by someone from XL.net, on 2026-03-25.
Windows
Frozen remote desktop session on a virtual machine
The computer appeared frozen in a remote desktop session: the mouse moved but nothing else responded. The technician rebooted the virtual machine, replaced the old Remote Desktop app with Windows App, and reconnected; after startup programs loaded, the system ran normally and programs opened without issues.
Killed once by someone from XL.net, on 2026-03-24.