Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Kaseya agent shows offline while the PC is online
The endpoint was reported as offline in Kaseya even though the PC was up. The technician corrected the agent's server address, rebooted the machine, updated the agent app, and confirmed remote connectivity worked again.
- Windows
Killed once by someone from XL.net, on 2026-05-11.
Windows
VPN would not connect until the computer was restarted
The VPN would not connect. Restarting the computer restored VPN access.
- Windows
Killed once by someone from XL.net, on 2026-05-11.
Windows
Slow file saves and general slowness tied to the network switch
File saves were taking too long and the system felt slow. Rebooting the network switch improved performance.
Killed once by someone from XL.net, on 2026-05-08.
Windows
Printer access was restored by a firewall-side change
A printer issue was reported. The technician completed a change on the firewall side, and the printer test was later confirmed as working.
- Windows
Killed once by someone from XL.net, on 2026-05-08.
Windows
ScanSnap Home was outdated and would not connect to the iX1600 scanner
ScanSnap Home could not connect to the USB 3.0 ScanSnap iX1600 scanner and kept failing during setup. The technician removed ScanSnap Home, rebooted the PC, and installed the latest version with admin credentials; the scanner then detected correctly and a test scan succeeded.
Killed once by someone from XL.net, on 2026-05-06.
Windows
External monitor stopped displaying on a laptop until Windows updates and the graphics driver were refreshed
An external monitor connected to a laptop stopped working. The issue was resolved by finishing Windows updates, uninstalling and reinstalling the graphics driver, and rebooting; the monitor then displayed normally on both screens.
Killed once by someone from XL.net, on 2026-05-06.
Windows
Konica Minolta Bizhub C451i printing not available until driver was installed
The workstation could scan to the Konica Minolta Bizhub C451i, but it could not print because the printer driver was not installed. The driver was installed and a test page printed successfully.
Killed once by someone from XL.net, on 2026-05-05.
Windows
Local admin assignment did not apply when added as a group
The requested admin access did not take effect when the users were added as a group. The configuration was changed so each account was added individually, then it synced and worked as local admin.
Killed once by someone from XL.net, on 2026-05-05.
Windows
Windows print options showed the wrong default printer
The printer was not set as the default in Windows, so the wrong printer name appeared in print options. The correct printer was set as default and was shown online afterward.
- Windows
Killed once by someone from XL.net, on 2026-05-05.
Windows
Slow document opening after restart; temp cleanup and driver repair helped
The Windows machine was running very slowly and taking a long time to open documents even after restarts. The technician removed bloatware and temporary files from the Temp folder, repaired corrupted drivers, and the slowdown was no longer reproducible; the user later confirmed the issue was resolved.
Killed once by someone from XL.net, on 2026-05-04.