Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Shared drive unavailable on the office network without VPN
The computer could not reach a shared drive while on the office network and still needed VPN to connect. The issue was resolved by correcting the network switch port configuration.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Scanner on the multifunction printer failed until the authentication token was renewed
Scanning from the large multifunction printer was failing with an error message. The technician renewed the scanner authentication token and the issue was reported as resolved.
- Windows
Killed once by someone from XL.net, on 2026-05-19.
Windows
Remote Desktop login hangs on a black screen at personalized settings
A Remote Desktop session would sit on a black screen showing "setting up personalized settings". The session was cleared by logging the user out of the current session.
Killed once by someone from XL.net, on 2026-05-19.
Windows
Multiple machines show the wrong time because the time source server is unresponsive
Several computers and the GUI time clock were showing the wrong time because they were syncing from an unresponsive server. The server was rebooted during a maintenance window, and the reboot completed after updates finished applying.
Killed 2 times by someone from XL.net, most recently on 2026-05-18.
Windows
OneDrive folders not syncing because file and folder names needed to be renamed
OneDrive folder sync was failing. The technician renamed two folders and several files to remove numbers from the names, and syncing started working again.
- Windows
Killed once by someone from XL.net, on 2026-05-18.
Windows
External monitor would not reengage after docking
After the laptop was reconnected at the office, the right external monitor kept disconnecting and going into power saving mode. Swapping to a spare docking station did not change it; changing that monitor’s input from wireless to HDMI restored normal connection.
Killed once by someone from XL.net, on 2026-05-18.
Windows
Storage keeps filling up
The computer was running low on storage and about 60GB was freed to recover space.
Killed once by someone from XL.net, on 2026-05-18.
Windows
X: mapped drive would not stay connected until the domain password was reset
The X: mapped drive was missing. It was restored by resetting the domain password and remapping the drive.
- Windows
Killed once by someone from XL.net, on 2026-05-15.
Windows
Expired or uncached PC password was affecting VPN and T: drive access
The user was having to use VPN to reach the T: drive even while in the office, and the VPN was not staying connected. The technician found the PC password was expired or not cached, changed it, and the connection was more stable afterward.
- Windows 11 24H2
Killed once by someone from XL.net, on 2026-05-12.
Windows
VPN and remote desktop software missing after hard drive replacement
The machine no longer had the VPN and remote desktop software after a hard drive replacement. The technician reinstalled both and saved an RDP shortcut for easier access.
Killed once by someone from XL.net, on 2026-05-11.