Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
SharePoint documents stopped syncing in OneDrive
A user's SharePoint documents were not syncing in OneDrive. The technician re-added the documents to the OneDrive folder as a manual resync workaround.
- Windows
Killed once by someone from XL.net, on 2026-06-24.
Windows
Printer showed offline and was re-added
The printer was reported offline in Windows. The technician re-added the printer to the machine and asked for a print test.
Killed 2 times by someone from XL.net, most recently on 2026-06-23.
Windows
Chrome shuts down with an out-of-memory message
Chrome was closing after reporting that it was out of memory, even with only a few tabs open. The technician increased virtual memory and restarted the PC; Chrome then worked again.
Killed once by someone from XL.net, on 2026-06-23.
Windows
Outlook contacts were not syncing to the phone
The contact list in Outlook was corrected by removing the old contact list and moving the updated list into Outlook's default Contacts list. After Outlook finished syncing, the updated contacts were available on the phone.
- Windows
Killed once by someone from XL.net, on 2026-06-23.
Windows
Laptop would not power on
The laptop would not power on. The issue was fixed by draining static power with a reset through the pinhole underneath the machine.
Killed once by someone from XL.net, on 2026-06-23.
Windows
Intermittent severe system slowness with corrupted system files repaired
The computer had random spikes of severe responsiveness delays. The technician reviewed recent logs, could not reproduce the slowdown, installed pending updates, and ran a system file scan that repaired corrupted system files.
Killed once by someone from XL.net, on 2026-06-22.
Windows
VPN MFA setup failed until NetExtender was updated
A new-user VPN setup could not get past the MFA setup step because the page at port 8443 would not load. The technician installed the latest NetExtender and then confirmed the QR code appeared when the user logged in.
Killed once by someone from XL.net, on 2026-06-22.
Windows
External monitor not detected through docking station
The laptop was not detecting the external monitor. The defective cable between the monitor and the docking station was replaced, and the issue was resolved.
Killed once by someone from XL.net, on 2026-06-22.
Windows
Wake-from-sleep delay before sign-in, with corrupted files found on scan
The PC was slow to wake and let the user sign back in after a long sleep. A repair scan was run and it found corrupted files, which was expected to improve the wake/sign-in behavior.
Killed once by someone from XL.net, on 2026-06-19.
Windows
Windows display resolution reset and screen no longer filled the monitor
After an unexpected power interruption during a storm, the display came up smaller than the monitor and would not maximize normally. The technician restored the display resolution settings and the issue was resolved.
Killed once by someone from XL.net, on 2026-06-19.