Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Fake security alerts on a workstation
The workstation was showing fake security alerts. The technician secured the device, removed the fake alerts, and ran a security scan that reported zero active threats.
Killed once by someone from XL.net, on 2026-08-25.
Windows
Payment file did not download; related task was rerun
The expected payment file was not downloading. The technician reran the related task and asked for confirmation that the files appeared afterward.
Killed once by someone from XL.net, on 2026-08-25.
Windows
Microsoft 365 showed an unlicensed product until the user signed back in
Microsoft 365 reported an unlicensed product. The issue cleared after the user signed back in and the app revalidated the license.
Killed once by someone from XL.net, on 2026-08-24.
Windows
MFC-L8900CDW printer instance would not print
A Windows PC would not print documents and showed no error. The bad MFC-L8900CDW printer instance was removed and reinstalled, then printing worked again.
- Windows
Killed once by someone from XL.net, on 2026-08-24.
Windows
Restore a corrupted or deleted PDF from backup
A PDF was reported as corrupted, deleted, and then replaced with a newer copy that was missing work. The technician restored the available same-day backup versions into a newly created backup folder so the earlier content could be recovered.
Killed once by someone from XL.net, on 2026-08-21.
Windows
Notification that the account needed reauthentication
The machine was resynced by signing in to the account and re-authenticating the work email. The ticket did not establish a deeper cause.
- Windows
Killed once by someone from XL.net, on 2026-08-21.
Windows
Adobe Acrobat stopped working until the account password was changed
Adobe Acrobat was not working for PDF editing. After the password was changed, the technician confirmed Acrobat was working again.
- Windows
Killed once by someone from XL.net, on 2026-08-20.
Windows
Missing folder/files on a shared drive after a move
Files or a folder went missing while being moved between folders on a shared drive. The missing items were restored from previous version history.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Laptop would not power on; system reset key combination restored boot
The laptop would not turn on or boot. Technician used the system reset key combination and the machine responded and booted again.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Laptop became unresponsive; scans found and fixed errors
The laptop was unresponsive. The technician ran scans, performed a couple of reboots, found errors in the scan results, and fixed them.
Killed once by someone from XL.net, on 2026-08-20.