Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
FactSet would not open until the old install was removed and the latest version reinstalled
FactSet on a shared Windows computer was showing an error when it was opened. The old installation was uninstalled and the latest FactSet version was reinstalled, then confirmed to work.
- Windows
Killed once by someone from XL.net, on 2025-10-02.
Windows
External monitor stopped working; Windows and firmware updates resolved it
The external monitor stopped working. Windows and firmware updates were installed on the machine, and the issue was resolved; a restart was still pending afterward.
Killed once by someone from XL.net, on 2025-10-02.
Windows
AVD would not open
The AVD app could not be opened. Opening the application from the taskbar restored access to AVD.
Killed once by someone from XL.net, on 2025-10-02.
Windows
Mailbox rules were sending mail out of the inbox
Hidden mailbox rules were removed from the affected accounts, including the rule that had been moving mail to RSS Feeds. The technician confirmed all rules were gone and that mail should no longer move beyond the inbox automatically.
- Windows
Killed once by someone from XL.net, on 2025-10-01.
Windows
Windows Media Player could not play a file; VLC was installed and playback was confirmed with audio
Windows Media Player would not play a file and reported that it could not find a sound device. VLC was installed, then the same video was confirmed to play with audio.
Killed once by someone from XL.net, on 2025-10-01.
Windows
Z: drive mapping would not stay connected when using the server name
The Z: shared drive could not be accessed reliably when it was mapped by server name. It was remapped using the IP address instead, and the mapping stayed after reboot.
Killed once by someone from XL.net, on 2025-09-30.
Windows
SketchUp would not run because hardware acceleration was not being detected
SketchUp failed to start on a Windows device with a graphics-related error. The fix was to disable and then re-enable hardware acceleration, then force SketchUp to use the discrete GPU instead of the integrated graphics.
- Windows
Killed once by someone from XL.net, on 2025-09-30.
Windows
Windows sign-in could not find the domain; account was disabled and passwords were resynced
The user could not sign in because Windows said it could not find the domain. The technician used a local admin account, connected the VPN, re-enabled the disabled account after confirming the change was intentional, and reset the AD password to match the new Microsoft account password so sign-in worked again.
Killed once by someone from XL.net, on 2025-09-29.
Windows
Laptop would not charge because debris blocked the power port
The laptop would not charge because the power connector was not seating properly in the charging port. The device was replaced through an advanced exchange and the replacement laptop was set up successfully.
Killed once by someone from XL.net, on 2025-09-26.
Windows
PDF email attachments would not open because the file association was wrong
Email PDF attachments would not open. The technician reset the .PDF association to open in Edge and also set .doc files to open in Word.
- Windows
Killed once by someone from XL.net, on 2025-09-26.