Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Remote desktop Print to PDF was using the redirected local option
In the remote desktop session, Print to PDF was defaulting to the redirected option, which made file selection point at the local machine instead of the virtual machine. The technician removed the redirected option from the VM and advised logging off so the change would take effect.
Killed once by someone from XL.net, on 2025-10-14.
Windows
Laptop stuck in sleep or hibernate state and would not turn on
The laptop would not turn on because it was actually powered on but stuck in a sleep or hibernation state. Holding the power button down forced a reset, and it came back on and worked normally afterward.
Killed once by someone from XL.net, on 2025-10-13.
Windows
Sharp printer shows 'Error: State' from one PC
The affected PC got 'Error: State' when printing to a Sharp printer even though other PCs could print to the same device. The printer was reinstalled on that PC and duplex printing was turned off for that printer; test pages then went out without errors.
Killed once by someone from XL.net, on 2025-10-13.
Windows
Printer error when printing documents
The printer was encountering an error when a document was sent to print. The technician adjusted the scan settings and the printer then worked normally.
Killed once by someone from XL.net, on 2025-10-10.
Windows
SentinelOne blocked a Windows 11 upgrade
A Windows 10 Dell tablet could not continue the Windows 11 upgrade because SentinelOne was blocking it. SentinelOne was temporarily disabled, then the upgrade was allowed to resume with an automatic re-enable after 6 hours.
- Windows 10
Killed once by someone from XL.net, on 2025-10-10.
Windows
Remote Windows machine would not wake display or respond after idle time
The machine would not bring the monitors back on and would not respond to button presses after being left idle. The technician forced a shutdown, disabled the inactivity limit, ran SFC and DISM, and confirmed the remote apps still worked.
Killed once by someone from XL.net, on 2025-10-09.
Windows
Rename a Windows computer after a hostname conflict
The computer name was still set to an old value and it conflicted with another device name. The technician renamed it to a unique hostname and told the user to reboot so the change would take effect.
- Windows
Killed once by someone from XL.net, on 2025-10-08.
Windows
Domain error at sign-in on a Windows laptop
The laptop could not be signed in because it reported that the domain was not available. The technician removed the device from the domain, joined it to Entra, and copied the contents of the old profile into a new user profile.
Killed once by someone from XL.net, on 2025-10-06.
Windows
Printer did not print the document content because the queue was stuck
The desktop printer was not printing the content of sent documents. The print spooler was reset, stuck jobs were cleared from the queue, and the printer was confirmed working afterward.
- Windows
Killed once by someone from XL.net, on 2025-10-06.
Windows
Photoshop would not open after a failed update
Photoshop had stopped opening because a prior update failed. Reinstalling the failed update restored normal launch.
Killed once by someone from XL.net, on 2025-10-06.