Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Outlook was slow and freezing until Cached Exchange Mode and updates were applied
Outlook was running slowly and freezing, especially when forwarding emails with attachments. The technician repaired Microsoft Office, installed the latest Outlook updates, and enabled Cached Exchange Mode, which made forwarding work quickly.
- Windows
Killed once by someone from XL.net, on 2025-11-11.
Windows
System time did not update after the daylight saving change
The computer clock did not reflect the daylight saving time change. The technician verified the time zone and daylight saving setting were correct, then forced a time sync so the displayed time updated.
Killed once by someone from XL.net, on 2025-11-11.
Windows
File would not reopen after Windows 11 upgrade
A file that was left open during a Windows 11 update would not open again. Rebooting the machine cleared the issue and the file opened successfully.
- Windows 11
Killed once by someone from XL.net, on 2025-11-10.
Windows
Camera driver blocked by group policy
The camera driver would not install because a group policy was blocking the device. The policy was disabled, the computer was rebooted, and the driver installed automatically; the camera then worked.
Killed once by someone from XL.net, on 2025-11-06.
Windows
No power; reseated RAM and M.2 drive
The PC was reported as not powering on, with the power button flashing white. After basic power checks, the RAM and M.2 drive were reseated and the machine was resolved.
Killed once by someone from XL.net, on 2025-11-06.
Windows
Voicemail messages were being routed to Junk because the sender was blocked
Messages from one sender were being moved to the Junk folder by mail junk settings. The blocked sender entry was removed, the sender was added to Safe Senders, and messages already in Junk were marked Not Junk and returned to the Inbox.
- Windows
Killed once by someone from XL.net, on 2025-11-06.
Windows
Disk space was filling from SupportAssist snapshots and the Windows Search index
The drive kept running nearly full and the computer was starting to lock up. The technician cleared Dell SupportAssist snapshots/backups and reset the Windows Search index, which freed about 52 GB.
- Windows
Killed once by someone from XL.net, on 2025-11-06.
Windows
Laptop hangs on startup logo and will not boot
The laptop stayed on the startup logo screen and would not reach Windows. The technician installed Windows and firmware updates.
Killed once by someone from XL.net, on 2025-11-05.
Windows
Re-add a Canon printer to a new laptop
A home Canon printer was no longer connected to the new laptop. The technician installed it on the laptop and confirmed that it printed from both the laptop and the virtual machine.
Killed once by someone from XL.net, on 2025-11-05.
Windows
Computer would not wake from screensaver or idle state
The machine would go idle/screensaver and then not wake with the mouse or keyboard, requiring a forced power-off and restart. The technician changed the idle display behavior, installed pending Windows updates including Intel graphics driver updates, and restarted the machine.
- Windows
Killed once by someone from XL.net, on 2025-11-05.