Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Teams sign-in failed until Microsoft Authenticator was reset on the new phone
A seasonal external user could not complete sign-in for Teams after moving to a new phone. Support reset Microsoft Authenticator and reconnected it on the new phone, and sign-in was confirmed to work normally.
Killed once by someone from XL.net, on 2026-01-06.
Windows
VPN login fails with 'login failed' after password entry
VPN sign-in was failing immediately after password entry with the prompt showing 'login failed'. The issue was traced to a certificate problem and was resolved by the escalations team.
- Windows
Killed once by someone from XL.net, on 2026-01-06.
Windows
Shared drive access restored after password reset and credential update
Access to the shared drive failed until the password was reset and the updated credentials were entered again on the server. After that, access was verified.
Killed 2 times by someone from XL.net, most recently on 2026-01-05.
Windows
No audio because system volume was muted and set to 0
The computer had no sound because the main volume was set to 0 and mute was enabled. The technician turned sound back on and raised the volume, and audio worked again.
Killed once by someone from XL.net, on 2026-01-05.
Windows
Excel prompts for activation because a non-licensed Office account is signed in
Excel was reporting that it needed to be activated. The fix was to remove the secondary Office account that did not have a valid license so only the licensed account remained signed in.
Killed once by someone from XL.net, on 2026-01-05.
Windows
Docked external display not detected
The laptop's external display was not being detected when connected through the dock. The issue was resolved after a BIOS update on the laptop.
- Windows
Killed once by someone from XL.net, on 2026-01-05.
Windows
Missing printer mapping on a Windows computer
The needed printer was missing from the computer's printer setup, so printing did not work. The technician resolved it by mapping the printer using its IP address.
Killed once by someone from XL.net, on 2026-01-05.
Windows
Recurring printer notification caused by extra installed printers
A Windows laptop kept showing a printer notification. The technician removed all printers except PDF/application printers from the local laptop and the remote machine, rebooted, and the notification stopped appearing.
- Windows
Killed once by someone from XL.net, on 2026-01-02.
Windows
Outlook crashes when printing an email
Outlook was crashing and prompting for Safe Mode after an email print attempt. The printer was reinstalled on a TCP/IP port, updated to the latest Windows 11 print driver, and printing from Outlook on the virtual desktop was confirmed working.
Killed once by someone from XL.net, on 2025-12-31.
Windows
Outlook desktop profile issue prevented mailbox folders from loading
Mailbox folders were not listed in Outlook, so the expected mail could not be accessed. The Outlook desktop profile issue was fixed and verified by confirming new email loaded and the mailbox folders were available again.
Killed once by someone from XL.net, on 2025-12-30.