Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Scan to network folder failed because the scanner account lacked folder permissions
Scanning to the network folder was failing and the file was not arriving in the destination folder. The technician corrected the scanner account permissions on the affected scan folders and verified that a test scan worked.
Killed once by someone from XL.net, on 2026-05-01.
Windows
Slow startup and general lag; SFC repaired corrupted system files
The machine was slow to start and lagged during normal use. System File Checker found corrupted files, they were repaired, the machine was rebooted, and Windows Update with hardware driver updates was applied; the hardware scan was normal.
Killed once by someone from XL.net, on 2026-05-01.
Windows
Printer disconnected from wireless and went offline
The printer lost its wireless connection and went offline. It was reconnected to wireless and reinstalled on the computer, and printing then worked from both the local machine and the virtual machine.
- Windows
Killed once by someone from XL.net, on 2026-04-30.
Windows
PDFs would not open because the app processes were unresponsive
Opening a PDF produced an error because the PDF application's processes were unresponsive. The technician ended the stuck processes, restarted the machine, and cleared temporary files.
Killed once by someone from XL.net, on 2026-04-30.
Windows
Workstation clock was several minutes fast and stayed wrong after reboot and time zone changes
The system clock was running about 4–5 minutes fast even after reboots, changing time zones, and with automatic time enabled. The technician forced a time resync and the clock returned to normal.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Broad application slowdown caused by firewall connection attempts
All applications on the laptop were slow to connect and open files or email. The technician said a high number of attempted connections were hitting the firewall and that the firewall was isolated to stop the slowdown from continuing.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Scam browser pop-ups claiming the computer is infected
Firefox was showing adware-style pop-ups that said the computer was infected and pushed a phone number to call. The technician blocked the sites sending the notifications, and the pop-ups stopped.
Killed once by someone from XL.net, on 2026-04-29.
Windows
Laptop powers on with no display until power is drained
The laptop had no display. The issue was resolved by draining the power with a 15-second power-button hold, then powering it back on.
- Windows
Killed once by someone from XL.net, on 2026-04-29.
Windows
VPN failure caused by an outdated NetExtender install
The VPN issue was traced to an outdated NetExtender app. The outdated copy was removed and the newer version was installed, which resolved the issue.
- Windows
Killed 2 times by someone from XL.net, most recently on 2026-04-29.
Windows
Laptop display issue with the lid closed
The laptop screen was not displaying correctly in the closed-lid setup. Adjusting the monitor settings fixed the display.
- Windows
Killed once by someone from XL.net, on 2026-04-28.