Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Restore a user file from backup when an older version is needed
A file needed to be recovered from backup. The technician restored it from the 6/29 8AM restore point and the user confirmed it was the correct version, then the current file was replaced with the restored copy.
- Windows
Killed once by someone from XL.net, on 2026-06-30.
Windows
VPN MFA would not complete until NetExtender was replaced and MFA was rebound
The user could not finish VPN MFA setup on the regular account because the existing VPN client setup was tied to an older account. The technician removed the old NetExtender install, installed the new version, and verified a successful VPN sign-in after MFA was bound to the correct account.
Killed once by someone from XL.net, on 2026-06-30.
Windows
Computer goes to sleep every few minutes
The computer was going to sleep every 2-3 minutes. The technician adjusted the screen timeout settings and turned off hibernate mode.
- Windows
Killed once by someone from XL.net, on 2026-06-30.
Windows
Word freezes when saving to PDF with the PDFMaker add-in disabled
Word was freezing whenever documents were saved as PDF, and an error was shown. The issue was fixed by reenabling the PDFMaker add-in.
Killed once by someone from XL.net, on 2026-06-30.
Windows
HP LaserJet Pro M402-M403 showed offline after being unplugged from its docking-station connection
The printer was reported offline after it became unplugged from the docking station. It was reconnected, came back online and available, printed test pages successfully, and was set as the default printer.
Killed once by someone from XL.net, on 2026-06-30.
Windows
Intermittent physical keyboard keys not working in some applications
Spacebar, backspace, and other physical keyboard keys were failing intermittently in some applications while On-Screen Keyboard still worked. The technician installed a pending BIOS update and reset the keyboard drivers to default, then confirmed the keys worked normally in apps.
- Windows
Killed once by someone from XL.net, on 2026-06-29.
Windows
Windows apps closing with an out-of-memory message
A Windows PC was showing the message "There isn't enough memory for the page" and closing applications, including Excel. The technician reset the PC with the standard setup, restored user data and sign-ins, and left the machine to be watched for any return of the issue before a later Windows 11 upgrade.
- Windows
Killed once by someone from XL.net, on 2026-06-26.
Windows
Frozen cloud desktop resolved by restarting the virtual machine
The cloud desktop froze and then went black. The service desk restarted the virtual machine and told the user to log back in.
Killed once by someone from XL.net, on 2026-06-26.
Windows
Wrong system date and time
The computer was showing the wrong time and the previous day's date. The technician corrected the date and time on the machine.
- Windows
Killed once by someone from XL.net, on 2026-06-25.
Windows
Shared-drive document opened without the user's recent edits
A document saved on a shared drive opened without the most recent work. The technician checked local and network recovery sources, found only older restorable copies, and recovered the available backup versions.
Killed once by someone from XL.net, on 2026-06-24.