Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Adobe Acrobat stopped working until the account password was changed
Adobe Acrobat was not working for PDF editing. After the password was changed, the technician confirmed Acrobat was working again.
- Windows
Killed once by someone from XL.net, on 2026-08-20.
Windows
Missing folder/files on a shared drive after a move
Files or a folder went missing while being moved between folders on a shared drive. The missing items were restored from previous version history.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Laptop would not power on; system reset key combination restored boot
The laptop would not turn on or boot. Technician used the system reset key combination and the machine responded and booted again.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Laptop became unresponsive; scans found and fixed errors
The laptop was unresponsive. The technician ran scans, performed a couple of reboots, found errors in the scan results, and fixed them.
Killed once by someone from XL.net, on 2026-08-20.
Windows
Printer would not print documents until it was rebooted and moved off the guest network
Printing failed even after the printer was powered off and back on, and a test page would print but normal documents would not. The printer was rebooted twice and switched from the guest wireless network to the normal network; after that, black-and-white and color printing worked.
Killed once by someone from XL.net, on 2026-08-19.
Windows
Print queue job would not cancel on Windows
A print job was stuck in the queue and would not cancel. The queue was cleared.
- Windows
Killed once by someone from XL.net, on 2026-08-19.
Windows
Low disk space on a Windows PC caused by cached temporary and update files
The machine was almost out of storage. Temporary files, Windows Update leftovers, and cached bloatware data were cleaned up, which freed about 31 GB.
Killed once by someone from XL.net, on 2026-08-18.
Windows
Unable to sign into work apps until password and MFA were reset
A new user could not log into apps such as Outlook and Paylocity. The technician reset the password and MFA, and access worked afterward.
Killed once by someone from XL.net, on 2026-07-22.
Windows
Browser warning from a previously visited website
A browser-generated warning/notification was appearing on the machine. The technician removed the notification, scanned the computer, confirmed it was clean, and cleared browser history so it would not return.
Killed once by someone from XL.net, on 2026-07-22.
Windows
Microsoft Teams would not load
Microsoft Teams was not loading on the machine, and repairing or resetting it did not fix the problem. The technician reinstalled Microsoft Teams, and it then worked as intended.
- Windows
Killed once by someone from XL.net, on 2026-07-22.