Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Plant 3D 2025 and CloudWorx missing on workstation
Plant 3D 2025 and CloudWorx were reinstalled on the workstation after prior drive/program issues, then verified by opening the requested files in AutoCAD through CloudWorx.
Killed once by someone from XL.net, on 2026-09-04.
Windows
Scan-to-email stopped after the OAuth token connection dropped
The Canon iR-ADV 6555 scanner would no longer scan. The OAuth token connection was re-established and scan-to-email should now work normally.
Killed once by someone from XL.net, on 2026-09-03.
Windows
Audio output could not be turned on until the audio driver was reinstalled
Sound output could not be turned on. The audio driver was reinstalled and the machine restart completed a firmware update, which resolved the issue.
- Windows
Killed once by someone from XL.net, on 2026-09-03.
Windows
Frozen docked laptop showing only one display
The laptop was frozen and only one screen was showing. The technician removed attached peripherals, hard rebooted the laptop, restarted it, then reconnected the docking station and confirmed the displays returned to normal.
- Windows
Killed once by someone from XL.net, on 2026-09-03.
Windows
Envelope addresses print in the wrong position
The printer was using the wrong envelope size in printer preferences, which caused the return and sender addresses to land in the wrong places. The envelope size was changed to COM10 and a printed envelope was checked to confirm the addresses were aligned correctly.
Killed once by someone from XL.net, on 2026-09-02.
Windows
Additional monitor not working properly until Windows display settings were adjusted
The extra monitor was not working properly when used from home. The issue was resolved by adjusting Windows display settings.
Killed once by someone from XL.net, on 2026-08-31.
Windows
Domain redirect pointed to a retired page and returned 404
A redirect was sending the domain to a corporate page that no longer existed, which caused a 404. The redirect rule was updated to point to the homepage and then tested over HTTP and HTTPS.
Killed once by someone from XL.net, on 2026-08-28.
Windows
Website calendar links blocked by firewall
Calendar links on the website would not open because the site's CDN domain was blocked in Firewall. Unblocking that domain restored the content.
- Windows
Killed once by someone from XL.net, on 2026-08-28.
Windows
Bluetooth disconnects due to driver issues
Bluetooth was disconnecting more often. The technician updated the machine's hardware drivers and the Bluetooth warning log was gone afterward.
- Windows
Killed once by someone from XL.net, on 2026-08-27.
Windows
USB headset microphone and speakers were not being selected
A USB headset with built-in microphone was not recognized correctly, and audio could not be heard or spoken through the headset. The technician disabled the other microphones and speakers on the system, then verified the USB headset worked normally.
Killed once by someone from XL.net, on 2026-08-27.