Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Outlook opened only in Safe Mode and showed a profile selection prompt
Outlook would not open normally. The correct profile was selected and the startup prompt to choose a profile was removed, which restored normal opening.
Killed once by someone from XL.net, on 2026-04-12.
Windows
Laptop powers on to a dark screen
The laptop powered on but showed a completely dark screen. The technician got it booted normally again and checked the logs, but there were no logs since yesterday so the cause could not be confirmed.
Killed once by someone from XL.net, on 2026-04-10.
Windows
Slow performance caused by two antivirus products running at once
The computer was slow because two antivirus products were active at the same time. Sophos Endpoint Protection was removed because it was not managed locally.
Killed once by someone from XL.net, on 2026-04-10.
Windows
Slideshow screensaver error on meeting-room computers
A meeting-room PC showed a slideshow screensaver error. The technician checked the screensaver settings, moved the slideshow images into the correct folder to match a working computer, and retested until the error stopped appearing.
- Windows
Killed once by someone from XL.net, on 2026-04-10.
Windows
Black screen caused by incorrect external display settings
The laptop showed a black screen. The technician fixed the display issue by changing the monitor resolution and matching the monitor layout to the physical setup.
- Windows
Killed once by someone from XL.net, on 2026-04-09.
Windows
Network printer was not discovered automatically
Windows did not find the network printer in Add a Printer or Scanner. The printer was added manually by IP address, then a test page was printed to confirm it worked.
Killed once by someone from XL.net, on 2026-04-09.
Windows
SentinelOne blocked the ActivID ActivClient installer
ActivID ActivClient would not install because SentinelOne was blocking the installer. An exclusion was added for the installer, the software was installed, and the computer was rebooted to finish the install.
Killed once by someone from XL.net, on 2026-04-09.
Windows
Desk phone shows a red X and will not place calls
The phone displayed a red X and was not working. A reset was performed by removing power, holding 1+3+5, then powering it back on; after that the phone showed the correct date/time and could place outbound calls.
Killed once by someone from XL.net, on 2026-04-08.
Windows
Foot pedal would not stay connected until both computers were rebooted
The foot pedal was disconnected and would not connect properly. Rebooting both computers and reconnecting the pedal restored the connection, and the pedal was tested as working.
- Windows
Killed once by someone from XL.net, on 2026-04-07.
Windows
VPN verify error cleared by syncing the computer time
After a power outage, the computer could not reconnect to VPN and showed a repeated "verify error" / reconnect loop. Syncing the computer to the correct time resolved the issue and VPN connected successfully.
Killed 2 times by someone from XL.net, most recently on 2026-04-07.