Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Unexpected shutdowns with errors after reboot
The computer was shutting down on its own and showing multiple errors after restart. The technician ran scans, repaired corrupted files, and rebooted the machine; the user later confirmed it was working normally.
Killed once by someone from XL.net, on 2026-06-04.
Windows
Windows app failed to reinstall from Microsoft Store
The Windows app had been uninstalled and the first reinstall attempt hit a generic error. Reinstalling it through Microsoft Store and signing back in restored normal operation.
- Windows
Killed once by someone from XL.net, on 2026-06-02.
Windows
SolidWorks could not obtain a license until the machine license was enabled
SolidWorks was unable to obtain a license on the user’s Windows computer. The technician remotely enabled the license on the machine and left the app open.
Killed once by someone from XL.net, on 2026-06-02.
Windows
Cracked laptop screen; replacement machine configured
The laptop screen was cracked in the lower-right corner and showed black/white lines. A replacement machine was prepared, sign-in was restored by resetting the password and MFA, and applications, files, bookmarks, and settings were transferred.
Killed once by someone from XL.net, on 2026-06-01.
Windows
M2M shows a Quit/Ignore error when saving or processing new transactions
Saving or processing new transactions in M2M failed with an error dialog offering Quit or Ignore. The M2M services were restarted on the server, and the issue was later confirmed resolved.
Killed once by someone from XL.net, on 2026-06-01.
Windows
Laptop freezes and locks up; Windows and Office repair applied
A Windows laptop was freezing and locking up enough to require a hard shutdown and restart. The technician applied pending Windows updates, ran operating system scans, and repaired Office 365 after one crash appeared to involve Outlook, then left the machine in normal-use testing.
Killed once by someone from XL.net, on 2026-05-29.
Windows
G HUB latest version was blocked by Windows Firewall and had to be rolled back
Mouse software stopped working correctly on the newest app version because Windows Firewall was blocking some features. The technician rolled it back to the previous version and disabled automatic updates.
Killed once by someone from XL.net, on 2026-05-26.
Windows
NetExtender window opens offscreen after docking changes
NetExtender was running, but its window kept opening offscreen after the laptop moved between docked and undocked use. The fix was to reinstall the latest version, clear the Windows external-monitor cache, reboot, and verify it reopened in the visible area.
- Windows
Killed once by someone from XL.net, on 2026-05-22.
Windows
Excel freezing/crashing with low virtual memory
Excel and other apps were freezing or crashing on a Windows laptop. The technician repaired Microsoft Office, ran Windows file-repair checks including DISM, and increased virtual memory; the freezing was not recurring at closure.
Killed once by someone from XL.net, on 2026-05-22.
Windows
Dock-connected mouse and keyboard stop working when the docking station driver fails to initialize
Mouse and keyboard connected through the docking station were not working because the docking station driver failed to initialize properly. The issue was resolved by reconnecting the docking station and restarting the machine; updates were checked and none were available for the dock, mouse, or keyboard.
- Windows
Killed once by someone from XL.net, on 2026-05-22.