Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Cloud desktop restart restored access to hosted applications
The virtual desktop was restarted because sign-in to the hosted applications was not working. Once the virtual machine came back up, reconnecting was possible.
Killed once by someone from XL.net, on 2026-06-11.
Windows
Missing assembly file updates; available versions recovered
The assembly reopened showing only an older saved version and the work from the previous day was missing. The technician gathered the available recovered versions and uploaded them to a recovered folder.
Killed once by someone from XL.net, on 2026-06-10.
Windows
Freeze followed by blue screen after restart, resolved by driver repair and update
The computer froze, then after restart it appeared to be in a reset-like state with a blue screen. The technician reported a driver issue and fixed it by repairing corrupted drivers and updating the machine's drivers.
Killed once by someone from XL.net, on 2026-06-09.
Windows
Egnyte desktop app not signed in; Z: drive missing in File Explorer
Egnyte desktop app was installed and running, but it was not signed in with the account needed to connect the Z: drive. The password was reset and the desktop app was signed in, which restored the drive in File Explorer.
Killed once by someone from XL.net, on 2026-06-09.
Windows
External monitors stayed blank because the dock had no power
The laptop was not detecting the Thunderbolt dock, so the two external monitors showed nothing. Restoring power to the dock brought both monitors back.
Killed once by someone from XL.net, on 2026-06-08.
Windows
Remote Desktop on a new workstation was not accepting connections
The new workstation was initially reachable on the network, but Remote Desktop was not listening on port 3389. After checking the firewall profile and Remote Desktop settings, the listener was restored and remote sign-in was confirmed working.
Killed once by someone from XL.net, on 2026-06-08.
Windows
Windows laptop stuck loading before sign-in when docked
The laptop was stuck loading before the sign-in screen after a reboot. The dock was unplugged, Windows and firmware updates were installed on the laptop and docking station, and then the machine restarted and allowed sign-in normally.
- Windows
Killed once by someone from XL.net, on 2026-06-08.
Windows
Built-in Backspace and Enter keys stopped working on a laptop keyboard
The laptop's internal Backspace and Enter keys were unresponsive. A vendor keyboard replacement was arranged and the keys worked again afterward.
Killed once by someone from XL.net, on 2026-06-05.
Windows
Laptop showed black screen and never POSTed; moved to replacement and configured profile
The laptop stayed on a black screen, did not show video on an external monitor, and never came online. The user was moved to a new or spare laptop, the profile was configured, and remote access was tested successfully.
Killed once by someone from XL.net, on 2026-06-05.
Windows
Unexpected shutdowns with errors after reboot
The computer was shutting down on its own and showing multiple errors after restart. The technician ran scans, repaired corrupted files, and rebooted the machine; the user later confirmed it was working normally.
Killed once by someone from XL.net, on 2026-06-04.