Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
My USB speakers and headset went silent after the September Windows update
After the September 8, 2026 Windows security update, some USB audio devices stop working. Device Manager reports 'This device cannot start (Code 10)', there is no sound at any volume, and the Sound settings page can stop responding. Microsoft has confirmed the problem and says a fix is still being worked on.
- Windows 11, version 24H2
- Windows 11, version 25H2
- Windows 11, version 26H1
Researched from 5 sources you can open.
Windows
My desktop wallpaper turned black after the August Windows update
After the optional preview update KB5120998, released August 27, 2026, some Windows 11 PCs show a solid black desktop background. Slideshow settings and contrast themes can be lost too, and setting the wallpaper again by hand does not stick. Microsoft confirmed the issue and fixed it in the September 8, 2026 updates.
- Windows 11, version 24H2
- Windows 11, version 25H2
Researched from 6 sources you can open.
Windows
Fake virus pop-ups in Microsoft Edge caused by browser cookies
The computer was showing scam-like virus pop-ups in Microsoft Edge. The technician removed the site cookies in Edge and rebooted the machine to confirm the pop-ups did not return.
- Windows
Killed once by someone from XL.net, on 2026-09-11.
Windows
Claude desktop stopped working after security update KB 5124008
Claude's desktop app was reported as unable to function after a known issue update. The security update KB 5124008 was uninstalled to roll the machine back until a fix is available.
Killed once by someone from XL.net, on 2026-09-11.
Windows
Low disk space caused by orphaned update installers on the AVD
Storage was running low because orphaned update installers were taking up space on the AVD. They were moved out temporarily, checked for impact, and then permanently removed to free the storage.
Killed once by someone from XL.net, on 2026-09-11.
Windows
ThinkPad would not power back on until a hard power reset
The laptop would not turn on after it died. Holding the power button for 20 seconds with AC disconnected, then reconnecting power and turning it on, brought it up normally.
Killed once by someone from XL.net, on 2026-09-11.
Windows
OneDrive account was disconnected and needed MFA setup to sign back in
The OneDrive account was disconnected. Credentials were provided, MFA was set up, and the account was signed back in successfully.
- Windows
Killed once by someone from XL.net, on 2026-09-10.
Windows
Missing inbox in Favorites
A mailbox or inbox had been removed from Favorites. The technician re-added it and confirmed it was working normally again.
Killed once by someone from XL.net, on 2026-09-09.
Windows
VPN access failed until the LDAP connection was renewed
Multiple users were unable to connect to the VPN. The LDAP connection was renewed, and the VPN was reported as good to go afterward.
- Windows
Killed once by someone from XL.net, on 2026-09-08.
Windows
Enscape in Rhinoceros would not open until Chaos Cosmos was repaired
Chaos Cosmos was preventing Enscape from opening in Rhinoceros. The technician installed the latest Chaos Cosmos version and confirmed it worked.
- Windows
Killed once by someone from XL.net, on 2026-09-08.