Bugs Killed
Problems I have seen killed on Windows and Mac, with the steps that killed them.
Each page says where it comes from: a repair I made, a repair by someone from XL.net, or published sources you can open. The steps are one quick check away.
Windows
Desktop icons were hidden and then restored
Desktop icons were hidden because Windows' HideIcons setting was on. The technician turned Show desktop icons back on and confirmed the icons returned.
- Windows 11 Pro (10.0.26200)
Killed once by me, on 2026-09-24.
Windows
Remote Windows laptop is extremely slow
A remote Windows laptop was reported to be extremely slow, with even simple tasks taking much longer than normal. The technician installed the Windows update, ran a system scan, and restored the machine's health; the machine then went offline and the account was signed out after the updates.
Killed once by someone from XL.net, on 2026-09-24.
Windows
Mapped network drives return "Not enough server memory resources"
Users could not open the H: and S: network drives because the server hosting them was returning an out-of-memory error. The server was rebooted, and access to both drives was verified afterward.
Killed once by someone from XL.net, on 2026-09-23.
Windows
BSOD with stop code CLOCK_WATCHDOG_TIMEOUT
The laptop suddenly powered off and then showed a blue screen stuck at 0% with stop code CLOCK_WATCHDOG_TIMEOUT (0x101). The technician ran a system scan and performed a restore health repair.
- Windows
Killed once by someone from XL.net, on 2026-09-23.
Windows
Windows freezing after a system file scan found corruption
The computer was freezing, with the user suspecting the graphics card. A scan found corrupted system files and the technician reported that those files were repaired; drivers were already up to date and Event Viewer showed no errors.
Killed once by someone from XL.net, on 2026-09-23.
Windows
Printer needed specific drivers before it would print
Installed the required printer drivers and confirmed the printer could print successfully.
- Windows
Killed once by someone from XL.net, on 2026-09-22.
Windows
Server stopped checking in until network offload was disabled
The machine was online but not fully reachable over the network and had stopped checking in. The fix was to change the network offload setting so Windows handled packet preparation instead of the old network driver.
Killed once by someone from XL.net, on 2026-09-21.
Windows
Website blocked until its domain was added to the network allow list
Access to a required website was blocked. The domain was added to the network allowed list, and the user was asked to retest access.
Killed once by someone from XL.net, on 2026-09-21.
Windows
Power BI access failed because the license was unassigned
The user could not get into Power BI because the license had come unassigned. The license was reassigned to the account and the user was told to try again.
- Windows
Killed once by someone from XL.net, on 2026-09-21.
Mac
My MacBook battery drains much faster since I updated macOS
A MacBook that used to last all day runs down in a few hours after a macOS update. Apple acknowledges a temporary hit to battery life right after an update, while the Mac finishes indexing in the background. Drain that is still there days later is not something Apple has acknowledged, so the next step is to find out which app or process is spending the energy.
- macOS Tahoe 26
Researched from 4 sources you can open.