Windows
SketchUp would not run because hardware acceleration was not being detected
SketchUp failed to start on a Windows device with a graphics-related error. The fix was to disable and then re-enable hardware acceleration, then force SketchUp to use the discrete GPU instead of the integrated graphics.
Killed once by someone from XL.net, on 2025-09-30.
Affects
Versions
- Windows
Apps
- SketchUp
Hardware
- integrated graphics
- discrete graphics
What you see
- SketchUp fails to run
- A graphics-related error appears
- Hardware acceleration is not detected
Why it happens
Likely SketchUp was not detecting hardware acceleration on the device and was using the integrated graphics path instead of the discrete GPU.
When it shows up
SketchUp opens with a graphics-related error and hardware acceleration is not detected on a Windows device that has both integrated and discrete graphics.
You are in this case if:
- SketchUp reports that hardware acceleration is not detected
- SketchUp is configured to use the integrated graphics adapter instead of the discrete GPU
1 fix below
The steps that killed it
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Someone from XL.net killed this on a Windows computer on 2025-09-30. It is written up from that one repair, so it cites no outside page.