Windows
Remote desktop sign-in failed with "internal error"
Sign-in to the virtual desktop failed and showed "internal error." The technician identified a server-side issue and restarted the virtual desktop, after which the user confirmed it connected normally.
Killed once by someone from XL.net, on 2025-10-20.
What you see
- Remote desktop sign-in stops with the message "internal error".
Why it happens
Likely Suspected server-side error in the virtual desktop service.
When it shows up
A user cannot sign in to a virtual desktop and the only visible error is the exact message "internal error".
You are in this case if:
- Exact dialog text: "internal error" during remote desktop sign-in.
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Someone from XL.net killed this on a Windows computer on 2025-10-20. It is written up from that one repair, so it cites no outside page.