Mac
My new MacBook will not join the office Wi-Fi network
Some M5 MacBook Air and M5 Pro or M5 Max MacBook Pro models can fail to join office 802.1X Wi-Fi when content filter extensions are in use. Apple resolved this issue in macOS Tahoe 26.4.1.
Affects
Versions
- macOS Tahoe 26
Apps
- Content filter extensions
Hardware
- MacBook Air with M5
- MacBook Pro with M5 Pro or M5 Max
What you see
- The MacBook fails to join an 802.1X Wi-Fi network
- The failure occurs while content filter extensions are in use
- The affected Mac is a MacBook Air with M5 or a MacBook Pro with M5 Pro or M5 Max
Why it happens
When it shows up
The Mac is an affected M5 MacBook, the office uses an 802.1X Wi-Fi network, and content filter extensions are in use.
You are in this case if:
- The Mac is a MacBook Air with M5 or a MacBook Pro with M5 Pro or M5 Max
- The network uses 802.1X authentication
- Content filter extensions are in use
- The Mac is not yet running macOS Tahoe 26.4.1
1 fix below
The steps that killed it
The steps are behind a quick check
There are two ways in and both take a few seconds. Signing in opens the steps on every bug page; so does reading the picture.
Or answer this
Drawing a picture for you.
Can't read it? Sign in instead.
Keeping it away
- Install recommended macOS updates that improve device stability, performance, or compatibility.
Sources
Vendor status fixed · Fixed in macOS Tahoe 26.4.1 · Last verified 2026-09-19